Frequently Asked Questions

Yes. Buying adult novelties for personal use from a licensed domestic UAE online store is safe and legal. All of our products are already imported, customs-cleared and stored in our local Dubai warehouse, so you never face customs delays, import duties or confiscation risks.

No. Every order ships in a plain, unbranded box with no logos or suggestive text. The shipping label uses a neutral description such as 'Daily Necessities', 'Gifts' or 'Cosmetics', so couriers, neighbours, security staff and colleagues will never know what is inside.

Yes. Cash on Delivery (COD) means you never enter a credit card or link a sensitive purchase to your bank statement. You simply hand the exact cash to the courier when the discreet box arrives at your door.

Your name, phone number and delivery address are used only to fulfil and coordinate your order. We never share your details with third parties for marketing, and nothing about the nature of the products appears in your name or address records.

Browse by category, add the products you want to your cart, enter your delivery details and choose Cash on Delivery at checkout. No account is required and you pay nothing before the order is delivered.

Yes, COD is available in every emirate. You pay the exact amount in cash to the courier when your package arrives, so your purchase never appears on a credit card statement.

The minimum checkout total is AED 199. Free delivery on orders over AED 199 across the UAE.

Yes. Email us as soon as possible with your order details. Because items dispatch quickly from our Dubai warehouse, changes are easiest to make before the order has shipped.

The local courier shares tracking and delivery updates by phone or WhatsApp, and our support team can confirm the exact status of your order at any time by email.

Yes. We deliver across the whole UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain.

Orders are dispatched from our local Dubai warehouse, and eligible deliveries can arrive as fast as the next day. Timing depends on the destination, order time and courier route.

Yes. To protect your privacy and ensure a secure hand-off, the courier calls or messages you on WhatsApp to agree a convenient time and a discreet drop-off spot, such as your hand, your apartment lobby or a secure locker.

Currently we ship only within the United Arab Emirates. Keeping all stock local in Dubai means fast, customs-free delivery with no international shipping delays.

Free delivery on orders over AED 199. The minimum checkout total is also AED 199, and you pay Cash on Delivery when the courier arrives.

Exactly the same way as every other order, in a plain, unbranded box with a neutral shipping label. Larger items simply arrive in a larger plain carton, with no branding or product information on the outside.

Yes. Male masturbators and onaholes are made from soft, medical-grade TPE, while vibrators, stimulators and dildos use hypoallergenic, non-porous body-safe silicone, designed for comfort, hygiene and long-term use.

TPE is softer and more lifelike, which makes it ideal for realistic masturbators and dolls. Silicone is non-porous, hypoallergenic and easier to fully clean, which makes it ideal for vibrators and dildos.

Always use a water-based lubricant with TPE and silicone toys. Avoid silicone-based lubricants on silicone products, as they can damage the surface. We stock premium water-based lubricants for a smooth, safe glide.

TPE naturally becomes sticky without care. After cleaning and fully drying your toy, dust it with adult toy protective powder or high-grade cornstarch. Store it away from direct heat, sunlight and other toys to stop it from turning tacky.

Rinse with cool or lukewarm water, wash with a mild, alcohol-free soap or dedicated toy cleaner, rinse again, pat dry with a lint-free towel and apply protective powder. Never use hot water, bleach, rubbing alcohol or a hairdryer, and never turn a masturbator inside out.

Yes. Many of our stimulators and airwave massagers are quiet or whisper-quiet, which makes them discreet and well suited to shared living spaces.

Every product page lists the material, dimensions and, for lingerie, the available size range. If you are not sure which option suits you best, email us and we will recommend the correct choice.

For hygiene and safety reasons, unsealed intimate products cannot be returned. If you receive a damaged or incorrect item, contact us within 7 days of delivery with a photo and we will arrange a replacement or refund.

Email us with your order number and photos of the item within 7 days of delivery. We will send a replacement or issue a refund as quickly as possible.

Email [email protected] or use our Contact Us page. We assist customers in both English and Arabic.

Yes, you must be 18 years or older to purchase from this store. By placing an order you confirm that you are of legal age.