Order Support
Intimate products require strict hygiene controls. For that reason, products that have been opened, used, worn or washed cannot be returned simply because the product did not meet personal preference. This rule protects every customer and keeps our inventory safe.
We will review a return or replacement request when:
Clear photographs help us resolve the issue faster. If the parcel was damaged in transit, photograph the outer box before discarding it.
For health and safety reasons, we cannot accept returns of products that have had contact with the body, even if they were cleaned afterwards. This includes vibrators, masturbators, dildos, plugs, wearable toys, lingerie, lubricants and other intimate items once they have been opened or used.
If you are unsure whether a product is suitable, contact us before opening or using it. Our team can explain the listed dimensions, material, controls and power features so you can make a more informed decision.
Orders are prepared quickly from our Dubai warehouse. If you need to change an address, phone number or order detail, contact support as soon as possible. Once the parcel is already with the courier, changes may not be possible.
The available resolution depends on the issue, stock availability and verification. If a replacement is available, we will confirm the replacement process. If a refund is appropriate, support will confirm the method and timing after reviewing the order.
For hygiene and safety reasons, used or unsealed intimate products cannot be returned. This applies to products that have been opened, worn, washed or used.
Contact us within 7 days of delivery with your order number, a description of the issue and clear photographs. We will review the problem and arrange an appropriate replacement or return.
Keep the product unused and in its original packaging, then contact us within 7 days. Include your order number and photos of the item and packaging so we can verify the issue.
Contact us as soon as possible. Orders are dispatched quickly from the Dubai warehouse, so changes are easiest before the parcel has left for delivery.
Return handling depends on the reason and verification of the issue. We will explain the available process after reviewing the order and photographs.
Email [email protected] with your order number and a clear description of the issue. Support is available in English and Arabic.
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